WAF Receives 2,500 Monthly Complaints

The Water Authority of Fiji (WAF) is working to improve its service after receiving around 2,500 customer complaints each month.

Chief Executive Dr. Amit Chanan explained that this means more than 100 complaints every day, with most issues related to burst water mains and leaking pipes.

He acknowledged that managing such a complex water system can lead to customer concerns, but he assured the public that WAF resolves 95% of complaints within their service standards.

“This keeps us very busy every day, and we use this feedback to understand how the system is working and how we can improve our services,” Dr. Chanan said.

He also pointed out that much of Fiji’s water infrastructure is old and in need of upgrades. “The pipe network is leaking and needs replacement,” he added, stressing the urgency of the situation.

In response to these issues, WAF’s board has given a performance-based contract to Miya, a global expert in reducing water loss and managing water networks.

Miya will work with WAF’s operations team to improve leak detection and reduce water waste.

Dr. Chanan believes this partnership will enhance service reliability and demonstrate WAF’s commitment to better managing Fiji’s water supply system.